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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | ustomer Care Executive |
| EmploymentType | Full-time |
Job Responsibility :Call Monitoring.Take corrective actions by doing data analysis.Ability to do a Root causes analysis and action planning.Work upon the action plans to improve Call Quality scores.Set quality measurement metrics as per SLA.Candidate Profile :1 year to 5 year as Quality on parers.Any Graduate / Undergraduate.Fluent English communication skills.Should have knowledge about Quality Tools.Must have experience giving Live Feedback.Experience in BPO as Quality is Mandatory.Pranali -8169265241Nishita -9082238867
Keyskills :
telecomfishbonebpoparetoanalysisqualityanalystqualityanalysiscallqualityauditscallevaluationcallcentrevoicelivefeedbackdomesticbpocallmonitoringrootcauseanalysis