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Hiring Quality Executives at Conneqt

1.00 to 3.00 Years   Hyderabad   13 Aug, 2021
Conneqt Business Solutions Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 3.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

JD as requested:

  • Job Requirements and Qualification:
    • Education : Graduation Mandatory
    • Two or more years of professional and relevant experience
    • Candidate should have experience with auditing and providing feedback
    • Should be in the process for at least one year
    • PMI rating of 4 and greater in the last annual performance review ratings
    • Should not be on any active CAP / PIP in the past six months.
    • Attendance 90%
  • Skills Required:
    • Excellent Communication Skills - Verbal & Non Verbal
    • Intermediate / Expert on Microsoft Excel
    • Presentation Skills
    • Computer/ MS Office skills
    • Trend analysis and reporting
    • Critical problem solving and issue resolution
    • Ability to multi-task
  • Behaviors key to the success of this position are:
    • Continuous improvement focus - result oriented
    • Motivation
    • Ability to Plan and Prioritize
    • Confidence
    • Analytical thinking
    • Positive outlook
    • Creative and innovative approach
    • Adaptability
    • Relationship Partnering
  • ACCOUNTABILITIES:
    • QA Audits as per the process defined
    • Documentation and RCA
    • Calibration process Internal and External
    • Feedback/Refresher sessions
    • Develop self, and maintain knowledge in relevant field at all times
    • DSAT Analysis
    • Share learning from DSAT and Quality results
Please Share your CV to abhinav.metta@conneqtcorp.com Immediate Joiners Preferred.Conneqt Business Solution Limited3rd floor, Lala 1 Landmark, Opp T19 Towers.Ranigunj, Secundrabad-500003.

Keyskills :
quality toolsrcafeedbackqualityperatoquality auditsbpo qualityhistogram

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