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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 3.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (Domestic)Customer Service (International) |
| EmploymentType | Full-time |
KEY RESPONSIPONSIBILITIES:Responsible In Managing The Team of 20 to 30Agents.Setting And Meeting Performance Targets for Accuracy, Efficiency, and Quality and Ensuring meeting Clints SLA.Monitor and Track the performance with respect to SLAs, Clint satisfaction. Maintaining Up-to-date Knowledge of Process developments. Assist with Assistant.Manager/Manager from the end Users Point of View.Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions. The document, examine and report quality issues their response and suggest possible improvements. Taking care of attrition and shrinkage. QUALIFICATION & EXPERIENCE:Graduate or 10+2+3, with good Communication, Should Have Minimum 2-5 years of experience as Team Leader in Inbound process (Customer service).Monitor team performance, productivity and service levels.Ensure systematic feedback to team members on their performance. Handling Escalations. Drive the team to achieve quality targets. Daily reports.Contact: Venkata Gopi HR: 7204053192forward Resume to venkatagopi.d@ikyaglobal.com
Keyskills :
carecommunicationperformancehospitalsattritionescalationinboundslasndividualdevelopmentorganizationalperformanceprojectcoachingteameffectivenessteamalignmenthealthcaremanagementinboundteamleadteamleaderculturaltransformationpatientsafety