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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
Hiring for Human Resources Operation for Hyderabad Location.-* Analyze questions / queries from employees, related to various benefits and respond / assist them on their eligibility per policy. * Monitor and own the Ticketing queue for the queries raised by the Candidates/ Hiring team and adhering the same with respect to the SLA required basis the principle of FIFO * Receive, review, and process all relevant documentation pertaining to new hires, terminations, leave of absences, employee status changes etc within the SLA * Participate and manage transactional activities pertaining to query resolution & follow ups on information.Candidate support & Hiring help teams * Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information on internal tools and applications * Enable to build & maintain SOPs by ensuring new learnings / scenarios are duly highlighted to the Process SMEs/ Leads to help knowledge capture on SOPs . * Adherence to People Ops Magical Experience guidelines while responding to ticket * Ensure policy guidelines are accurately interpreted to query and responded / actioned. * Ensure SOP guidelines are followed accurately during query resolution * Follow FIFO principles while monitoring the ticketing queue * Performing Auditing checks to ensure quality of response / actions are as per agreed standards. * Identify opportunity areas to implement new ideas to strengthen/ streamline existing processes through continuous improvement culture * Understand & Respond to the urgency and sensitivity issue or query. * Adhere to all time bound SLA on timelines when actioning on tickets.Required Candidate profileCustomer Orientation & Centricity:-* Exceptional customer service focus, including attention to detail and producing quality results * Strong communication with superior verbal and written skills. * Ability to comprehend complex and variable Customer Queries * Ability to summarize the situation and be able to articulate the response on the Query received * Takes end-to-end Ownership and accountability of Customer Issues for resolution * Ability to gauge the Customers sentiments & emotions * Typing Proficiency * Industry specific HR Tools & ApplicationsRounds Of Interview: HR, Written Test (Typing), Aptitude Test (Logical Thinking) & Operations Manager 1, Operations Manager 2Work Experience:Min2 years of International Voice Experience in BPO is required.Required Qualification: Any Grad / PGMax Package Offered: 5.0 LPAHike Given: Based on last drawn Monthly Take-home apart from variables. (20-30% Max). No NegotiationShifts: US Rotational ShiftsTransport Provided: 2 Way CabWork Location: GachibowliInterview Location Details:-Eric Services, Airport Plaza Building, 1st Floor, Prakash Nagar, BegumpetInterview Time: 10:00 AM - 11:00 AM SharpInterview Date: 5th march 2020Contact Person:Smriti - HRMobile 8978211612
Keyskills :
international voicedata entry customer servicequality initiatives continuous improvementbpo new hires