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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 3.0 Lakh/Yr |
| Industry | PO / Call Center |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Position_Quality analysts (Voice Process)(banking domain).Roles & Responsibilities: -Monitor calls as per the prescribed guidelines and as per the scheduleProvide feedback to teams on the basis of their performanceConduct briefings for teamsConduct floor improvement activities on a regular basisIdentify unethical practices/behaviour and highlightInputs to be provided to meet the operational goalsEnsure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates receivedAttend call calibration sessionsBusiness Intelligence and AnalyticsBottom Quartile ManagementGenerate the Quality reports and communicate the same to the Quality Supervisor as per the guidelinesCandidate Profile:-Years of Experience1 to 2 Years of Banking Domain Call Center Experience - QualityNOTE:On paper QA Must IMMEDIATEJOINERWork location :- pocharam or near by location.for more details call Radhika :- 6304192486(direct call asap).send resume at radhika.questvalley@gmail.com
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