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Immediate Hiring For International Voice Support - Tech Mahindra

1.00 to 5.00 Years   Hyderabad   21 Dec, 2022
TECH MAHINDRA BUSINESS SERVICES LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

      • Technical Skill set/Roles & Responsibilities:Point of Contact for users to report Technical issues
        • Voice Call Handling:excellent knowledge of handing voice calls and multitasking.
        • Exchange: Knowledge on functioning and configuration of Microsoft Exchange clientAD:Knowledge on - Active directory, Proxy, DNS, Group Policy.Network:Knowledge on LAN setup, basic routing and switching, passive networking.Desktop Security:Knowledge on Antivirus deployment and update, patch management, monitoring and reporting.Desktop, Laptop, Handheld devices:Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
        • Troubleshooting:Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc
        • Printers:Hands on experience on managing printers (Local & Network printers) - Lex
        • Tools:Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.
        • MS Office:Good / excellent knowledge for support of MS Office and standard software
        • Windows & Smartphones:Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW)
        • O365:Understanding of Microsoft Office (e.g. Office 365)

Keyskills :
customer supportcustomer service

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