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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Security / Detective Services |
Functional Area | General / Other Software,Sales / BD |
EmploymentType | Full-time |
Description
As an Implementation Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.
You ll help drive our Configuration as Code process. You will design and configure solutions following internal best practices for each of our applications to meet customer requirements. You ll also partner with our Product Team to drive iteration and provide alternative solutions for our customers.
Your Responsibilities and Deliverables:
Project Delivery (90%) Enables customers to take maximum advantage of our software by leading and participating in the delivery of profitable software implementations, this includes:
Project Management
Business Analysis
Consultation
Configuration
Training
Measures of success: customer feedback (NPS, references), peer feedback, utilization, and project margin
Product Management (10%) Soliciting, collecting, and sharing market feedback with Product Management with the aim of increasing the value the software offers to customers or reducing the effort required for implementations over time.
Measures of success : evidence of capturing and sharing relevant market feedback
Your Background:
Keyskills :
erpcustomer relationsdocumentationsalesbusiness processtrain the trainerenterprise risk managementms officems projectslide showswave soldersupply chainmusic makingrisk managementsolution designenterprise riskproject deliveryquality assura