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Implementation Consultant

5.00 to 6.00 Years   Hyderabad   15 Oct, 2020
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustrySecurity / Detective Services
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

Description

As an Implementation Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.

You ll help drive our Configuration as Code process. You will design and configure solutions following internal best practices for each of our applications to meet customer requirements. You ll also partner with our Product Team to drive iteration and provide alternative solutions for our customers.

Your Responsibilities and Deliverables:

Project Delivery (90%) Enables customers to take maximum advantage of our software by leading and participating in the delivery of profitable software implementations, this includes:

Project Management

  • Establishing a shared vision of success during project initiation by ensuring alignment on project scope, delivery approach, task ownership, and work outputs (deliverables)
  • Controlling project scope, schedule, budget, and risk while closely managing customer expectations to ensure a successful outcome
  • Leading regular project-based discussions with customers and internal teams to review work plans, risks, actions, issues, and decisions to drive projects to completion and minimize the implementation s time to value

Business Analysis

  • Soliciting and documenting customer functional and technical requirements

Consultation

  • Educating customers on what will be required from them for the implementation to be successful
  • Developing design alternatives, producing work estimates, identifying recommendations, and securing agreement on designs that satisfy project success factors and reflect industry and software best practices

Configuration

  • Configuring the software based on the solution design and performing quality assurance to minimize rework

Training

  • Designing and delivering administrator, train the trainer, and end-user training sessions, and authoring training materials as required (including documents, slide shows, videos, etc.)

Measures of success: customer feedback (NPS, references), peer feedback, utilization, and project margin

Product Management (10%) Soliciting, collecting, and sharing market feedback with Product Management with the aim of increasing the value the software offers to customers or reducing the effort required for implementations over time.

Measures of success : evidence of capturing and sharing relevant market feedback

Your Background:

  • 5+ years of prior experience in delivering enterprise off-the-shelf software or risk management solutions
  • Strong English communication skills
  • Experience with Visio, MS Project, MS Office, and CRM s such as Salesforce
  • Experience within Enterprise Risk Management, Audit or Compliance is an asset
,

Keyskills :
erpcustomer relationsdocumentationsalesbusiness processtrain the trainerenterprise risk managementms officems projectslide showswave soldersupply chainmusic makingrisk managementsolution designenterprise riskproject deliveryquality assura

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