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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
- Collaborate with PSO, Sales, and Account Executive teams to understand the service engagement deliverables for our partners. Participate in partner calls for key accounts to collect data, documents, and other information to ensure that technical requirements can be fulfilled. - Create specifications that describe how the technology will be implemented for the partner. Configure and customize the technology to match partner specifications. Follow established procedures to format and import partner data, modify the database, and design custom screens. - Work with the Professional Services Manager to create a project plan and schedule that lists each task in the implementation project. - Interact with the partner as needed throughout the implementation phase to get feedback and approval at key milestones. Work to adjust the initial scope of the project as needed based on new information from the partner and updated requirements. Keep everyone on the internal project team informed about key deliverables and project milestones. - Deliver on technical project requirements and expectations from the Statements of Work on time and within budget to ensure that all new partner engagements are successfully launched. - Document progress, customizations, and key outcomes throughout the entire project life cycle. - Provide initial support to the partner to answer specific questions regarding set-up and configuration. - Maintain overall quality of all projects and programs related to technical requirements. Conduct unit testing, test code coverage, and code review. Review the user acceptance testing provided by the Quality Assurance Specialist. Job Specific Knowledge, Skills, and Abilities - Technical Ability: Must be able to draft and document the technical design for all technology projects. Extensive working knowledge with CTI/Call Center tools (IVR, ACD, Dialer, Interactive Intelligence, and WFM and monitoring tools). API programming and script writing ability within Salesforce and Web Technologies (HTML, Javascript, CSS, Ajax, NodeJS, Ember, and D3 Charts). Must have strong and thorough functional knowledge of Big Data Solutions, Map Reduce, MongoDB/Couch DB/Cassandra (or any other document DB), data management, and reporting packages. Must have knowledge in Tag management tools (Tealium and other), the Omniture suite, web analytics tools (SiteCatalyst, Google Analytics, and Webtrends), and project management tools (Trello, Gantt, MS Project, etc.). Education & Experience - Bachelor in Engineering, Computer Science, or other related discipline - Minimum 6 years of relevant experience implementing, integrating, and onboarding technology within a high-paced and results-driven environment - Must have specific technical experience in: - Web technologies (HTML, CSS, JavaScript, Ajax, NodeJS, Ember, D3 Charts) and web visitor tracking and tagging methods (Tealium and other) - Single page application development with Backbone, Angular, Node Express, Ember, and Node JS - Understanding and exposure to Web analytics tools, Insight API Integrations, and SDK s (Google Analytics, Omniture, SiteCatalyst, Webtrends) - Candidates with the following experience will be given additional consideration - Experience in Salesforce.com using Salesforce API and other tools (Cloud, Live agent, Service) - Understanding and exposure to CTI/Call Center Tools (IVR, ACD, Dialer, WFM & Monitoring tools, Interactive Intelligence),
Keyskills :
mysql sql databaseadministration tomcat useracceptancetesting msproject unittesting webanalytics codecoverage ustomerrelations statementsofw ksow statementsofw thirdpartyapplications bigdata webchat keyaccounts