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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Lead Squared is looking for an Implementation Specialist who will work with the sales team to build solutions for prospective customers, and then own the implementation on-boarding of new clients. The role is super critical for us as it directly impacts the revenue and customer satisfaction.
Key Responsibilities:
Understand customers business needs and devise appropriate solutions using LeadSquared.Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them.Come up and implement the best way of importing existing customer data and digital assets.Execute the implementation plan: Make the customer live within promised timeframe.Be single point of contact for customer on implementation including any integrations.
Communicate work status to client and internal stakeholders on a regular basis.Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer.Work closely with the product development team to share client feedback and for post-implementation reviews.Track key metrics and KPIs related to implementation success.Identify implementation areas that can be automated and work with the product or customer success teams to automate them.Upsell / cross-sell LeadSquared product or services wherever applicable
,Keyskills :
mysql customerrelations sql databaseadministration tomcat keymetrics customerdata customersupport productdevelopment it sales metrics software business ecosystem onboarding customization implementation etricsDef