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Informatica Production Support

3.00 to 8.00 Years   Hyderabad   22 Jun, 2019
Capgemini
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Role: Informatica Production Support

  • Responsible for the day to day maintenance of the application systems in operation including tasks related to identifying and troubleshooting application issues and issues resolution or escalation
  • Responsibilities also include root cause analysis management communication and client communication
  • Ensures all production changes are made in accordance with life cycle methodology and risk guidelines
  • Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert
  • Experience in Application Support and development or related experience
  • Experience supporting applications in Financial Domain
  • Experience supporting applications including scripting skills in Perl Unix Shell Scripting and Windows batch scripting Experience in Incident Management Change Management and Problem Management
  • Experience in Infrastructure Support Configuration and Release Management ISTM
  • Experience Knowledge of the following tools and technologies Oracle SQL Server Java Mainframe Informatica Net MQ and Windows and UNIX operating systems
  • Represent the Production Support organization on companywide project teams Monitor process and software changes that impact production support communicate project information to the production support staff and raise production support issues to the project team
  • Prioritize workload providing timely and accurate resolutions
  • Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs
  • Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner Participate in knowledge transfer to ensure better grasp of the product and domain
  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect
  • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
,

Keyskills :
rootcauseanalysisunixshellscriptinguseracceptancetestingsqlservershellscriptingchangemanagementclesqllifecyclerootcausewindowsbatchprojectteamsuseracceptanceateliaison

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