Instructional Designer, AVOC

Job Description

Job summaryThe Amazon Vision Operations Center (AVOC) team is an initiative, which remotely handles exceptions in the Amazon Robotic Fulfillment Centers Globally. AVOC seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. It is operating multiple programs including TRON, VBI, Proxemics, and other new initiatives in partnership with global technology and operations teamsAVOC team is seeking an experienced customer-obsessed Instructional Designer who will be responsible for overseeing training delivery, instructional development and knowledge assets. Your work will creatively use instructional design, learning methods, videography, and appropriate technologies to enhance learning and engage learners through blended learning solutions.You are comfortable multi-tasking in a fast-paced, ever-changing environment. You understand adult learning in addition to being a creative and analytical problem solver with a passion for excellent customer service. You are also willing to roll up your sleeves and do what it takes to get the job done while insisting on the highest standards.KEY RESPONSIBILITIES: Assess audience and analyze learning gaps to implement innovative networked learning solutions that assist the business to meet strategic initiatives and future growth Design, Develop and deliver innovative, scalable and powerful design and learning solutions enabling our operations and other stakeholders to be more effective. Manage projects and processes in an entrepreneurial environment requiring strong multi-tasking abilities Ability to create opportunities with customizing ID methodologies and blended approaches to design best-fit solutions Manage diverse group of stakeholders across organizations and regions to understand customer needs and offer and drive solutions Attempt to address most critical skill gap needs as well as define and create content/media standards for process. Communicate effectively with stakeholders and partner strategically with Subject Matter Experts (SME s) to drive results Improves, streamlines, and/or eliminates (Non-Value Added)NVA process to drive efficiencies Mastered in using Authoring tools, Design/illustration tools. Demonstrated advanced level of expertise in video and audio editing Pursue a deep understanding of learner roles to ensure that learning solutions meet the needs of stakeholders and end users Able to delay, host and manage Learning & content management systems Proven understanding on Web Design basics and tools for any integrations and content hosting requirements 5+ years experience as an instructional designer or any related position, such as Learning Experience Design, Communications, Education, UX Design or Multimedia training solutions. 2-3 years in team management and ID process set-up initiativesKey job responsibilitiesPerform need analysis for design and development of artifacts independently. Work with and for various diversified requirements and audience. Require multitasking capability. Planning and prioritization of deliverables received from Manager. Strong intrinsic design ability, typographic skills, attention to detail, and web expertise with the ability to manage multiple projects and handle large volumes of creative work.Creative assets and Amazon design patterns into intuitive solutions.Demonstrate experience in using tools to create learning experiences Manage the work queue, handle end-to-end design processes, related tools and proactively engage managers and stakeholders when needed. Communicate and highlight the risks and trade-offs in a projectLeverage technology to improve learner access and provide just in time learning. Moderate. Multiple client-team goals, business problems. May impact solution-related metrics. Impacts difficult curriculum. Incorporate creative execution best practices to ensure high-volume designs are delivered in a timely manner.Should also seek opportunities to improve existing designs, explore solutions that require creativity while meeting deadlines. Proficiency in using authoring tools and Design/illustration tools. Demonstrated experience Video and Audio editing and other related platforms.Manage Learning & content management systemsAble to understand Web Design basics and tools for any integrations and content hosting requirements., 2+ years experience in program or project management Demonstrated ability to anticipate and manage change in a highly dynamic environment Demonstrated ability to work with Director level stakeholders 3 years of experience in a physical retail operations environment Excellent verbal, written, interpersonal communication abilities including skills in explaining technical topics to novices and collaborating with subject matter experts, global stakeholders, and managers. Acute attention to detail in a deadline-driven environment Proven experience designing and delivering customer-facing content under tight deadlines Conceptualize technical/functional content into something creative and effective. Adaptable - ability to adjust quickly to changing priorities and thrive in a complex, ambiguous environment Demonstrated problem-solving skills, attention to detail, and focus on quality Ability to take initiative, be proactive without waiting for direction Project management skills including planning work, managing details, keeping multiple tasks/projects on track, using time well, and doing whatever it takes to deliver reliable results

Keyskills :
subject matter expertscontent managementcustomer relationssmeinstructional design