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International Chat Process

0.00 to 5.00 Years   Hyderabad   28 Aug, 2023
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    (Immediate Joiners)About the Job:Are you a customer service professional with an interest in technology If so, this could be the role for you! We are looking for a self-motivated individual with excellent technical background. Our Technical Support Associates will provide Multi-level assistance by diagnosing and troubleshooting issues from our Clients with the goal of providing the best solution.Roles & Responsibilities:- Support through Chat- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines- Previous customer support experience- Ability to build rapport with the customer- Ability to overcome objections and ask for the businessKey Skills:- Preferred candidates with understanding on eCommerce websites- Knowledge of CSAT & DSAT- Sales Experience Preferable- Should possess effective written communication skills and comprehension skills- Excellent Typing Speed: (At least 30 wpm)- Excellent interpersonal, intrapersonal skills, team playerEligibility Criteria:- Undergraduate & above (No backlogs & Not pursuing any regular studies)- Minimum 6 months work experience into Customer Service- Immediate joiners are preferred- Willing to work in Night Shifts/ Late Night ShiftsPerk and Benefits:PF and ESI / Health Insurance2 way transportation both pick up & dropIncentive plans based on performance5 working days with 2 rotational week offsIf interested please reach out toContact Person:VasaviContact Number: hidden_mobileEmail: aseema.shadan01@intouchcx.comTimings: 11 AM 6 PM

Keyskills :
salesinternational bpodomestic bpo

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