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International Chat Process

1.00 to 5.00 Years   Hyderabad   27 Sep, 2023
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    (Immediate Joiners)About the Job: Are you a customer service professional with an interest in technology If so, this could be the role for you! We are looking for a self-motivated individual with excellent technical background. Our Technical Support Associates will provide Multi-level assistance by diagnosing and troubleshooting issues from our Clients with the goal of providing the best solution.Job Responsibilities:Troubleshoot customers issues via Chat, remote access, and diagnostics.Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.Troubleshoot network and connection issues.Manage customer expectations regarding estimated response times.Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.Candidate Profile:
    • A minimum of 1 year of experience of Sales Experience
    • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
    • The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
    • Excellent Communication Skills, Problem Solving and Customer Service Skills
    • Strong analytical & Interpersonal skills
    • Preferred Skills/Abilities/Exposure:
    • Undergraduate /Graduate
    • Should possess effective and excellent communication skills (Verbal & Written)
    • Willing to work in Night Shifts (24/7)
    • 100% Work from Office
    Perk and Benefits:PF and ESI / Health Insurance2 way transportation both pick up & dropIncentive plans based on performance5 working days with 2 week offsInterested candidate can share updated CVName: Muskan VijaywargiyMobile No. : hidden_mobileEmail : hidden_email

Keyskills :
sales processinternational bpo

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