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International chat support

1.00 to 5.00 Years   Hyderabad   21 Jul, 2023
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / HelpdeskCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Greetings from Intouch CX! About company Intouch CX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the worlds most innovative brands. IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of Americas Best Large Employers for 2022, and a Top Employer for New Grads. We are hiring for International Technical Chat Process only for immediate joiner( Customer support) About the Job: Are you a customer service professional with an interest in technology If so, this could be the role for you! We are looking for a self-motivated individual with excellent technical background. Our Technical Support Associates will provide Multi-level assistance by diagnosing and troubleshooting issues from our Clients with the goal of providing the best solution. Job Responsibilities:
    • Troubleshoot customers issues via Chat, remote access, and diagnostics.
    • Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
    • Troubleshoot network and connection issues.
    • Manage customer expectations regarding estimated response times.
    • Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.
    Candidate Profile:
    • A minimum of 1 year of experience of Technical Support with international Clients
    • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
    • The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
    • Excellent Communication Skills, Problem Solving and Customer Service Skills
    • Strong analytical & Interpersonal skills
    Preferred Skills/Abilities/Exposure:
    • Minimum 1 year Experience into Customer service
    • UG/Graduate/Post Graduate
    • Should possess effective and excellent communication skills (Verbal & Written)
    • Willing to work in Rotational Shifts, Night Shifts & Grave Yard Shifts
    • 100% Work from Office
    Perk and Benefits:
    • PF and ESI / Health Insurance
    • 2 way transportation both pick up & drop
    • Incentive plans based on performance
    • 5 working days with 2 week offs
    Work Location: HyderabadIf you are kindly reach me on Sonideep HR 7995768145

Keyskills :
international bpointernational voice process

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