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International Non Voice Process

0.00 to 4.00 Years   Hyderabad   24 May, 2024
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    As a Customer Service Representative (Voice & Chat) You Will:
    • Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through Voice call, web-chat and email based communication tools
    • Responsible to handle inquiries in a manner which meets quality and performance standards
    • Identify and escalate priority emails to appropriate channels
    • Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
    • Document customer transactions accurately in the appropriate systems
    • Coordinate with the co-workers, lead persons and other departments as appropriate
    • Actively listen to the customer, and show empathy and patience
    Eligibility Criteria: Education qualification only graduation and above with experience.
    • Must have excellent communication skills with written and verbal
    • Flexible to work in night shift, rotational shifts & rotational week off (5days working,2 week Offs)
    • Must have basic technical knowledge
    • Should be flexible to work from office
    • Two way transportation is provided
    • Salary as per market standards
    • Looking for only Immediate joiners
    Key Skills:
    • Preferred candidates with understanding on eCommerce websites
    • Should possess effective written communication skills and comprehension skills
    • Excellent Typing Speed: (At least 30 wpm)
    • Excellent interpersonal, intrapersonal skills, team player
    • Working in Night Shifts (24/7)
    Walkin Location: 4th Maximus Towers 2A Raheja Mindspace IT Park Madhapur, HITEC City, Hyderabad, Telangana500081 HR Details :Naresh YadavContactdetails :8106721409Email ID: bairi.yadav@intouchcx.com

Keyskills :
customer servicechat process

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