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International Process (Blended)

1.00 to 10.00 Years   Hyderabad   16 Sep, 2026
HCL Technologies Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are hiring for International Process (Blended) - Digital MarketingJob SummaryWe are seeking a dedicated and customer-focused individual with at least one year of customer experience in an international call center environment to join our team as a Senior Customer Service Associate. The ideal candidate will be responsible for handling calls, emails, resolving customer queries, account-related tasks, and policy violations within advertising accounts.Key Responsibilities
    • Billing Analysis & Client Communication: Analyze billing data, providing clients with detailed breakdowns of revenue and invested costs. Clearly explain complex billing concepts in a customer-friendly manner through phone and email.
    • Policy Violation Management: Investigate policy violations in ads served, collaborate with internal teams toidentifysolutions, and communicate effectively with customersregardingcorrective actions and remedies.
    • Account Activation & Administrative Support: Handle account activation and perform other administrative tasks related to Ads accounts, ensuring smooth operational processes andtimelycompletion of requests.
    • Customer Support & Service Level Adherence: Prioritize and address client requestsin a timely manner, ensuring adherence to SLAs whilemaintaininga positive customer experience. Resolve customer issues efficiently and empathetically. Meet daily/monthly targets and quality benchmarks. Follow communication scripts and standard operating procedures.
    Skill Requirements
    1. Min 1yr of experience in internation voice process
    2. Prior experience in a customer service role preferably dealing with North American or EMEA clients.
    3. Strong analytical skills with the ability to interpret data and translate it into actionable insights.
    4. Excellent written and verbal communication skills, particularly in explaining technical concepts to customers.
    5. Ability to work efficiently in a night shift operational setup from Office
    Interested applicants can reach out to us on hidden_mobile - Kiran Email:hidden_email

Keyskills :
digital marketinginternational call centerinternational voice processinternational voice

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