hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

International Voice Process

1.00 to 4.00 Years   Hyderabad   26 Feb, 2020
Erics Services Hiring For ERICS
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.5 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Business unit/function:Technical SupportTitle: Support Engineer - IWork location: HyderabadShift timings: Individual should be flexible to work in rotational shifts, primarily in the US business hoursKEY RESPONSIBILITIES:

  • Diagnose and troubleshoot technical issues through SmartDrive procedures.
  • Responsible to monitor the incoming Calls and emails and handle customer requests within the prescribed SLA
  • Able to work in a competitive environment and meet the KPIs (Productivity, Quality, FCR, Customer Satisfaction, etc.)
  • Being compliant with SmartDrive Policies, processes and procedures regarding Case handling, installations, escalations etc.
  • Acting as a customer advocate, prioritizing and managing assigned cases and escalations in queue with little or no supervision
  • To keep customers up to date with progress and to liaise with team members and management in an appropriate manner
  • Able to multi-task, switch between tasks quickly; handle calls, emails etc
  • Take ownership and control of an issue and ask supervisor or SME assistance as needed to continuously improve the support service and maintain a high level of customer satisfaction
  • tickets, prioritize tasks, server monitoring
  • Manage all assigned tasks and solve problems in a timely manner
  • Engaging with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution.
Education:
  • Any Graduates (preferably with Mechanical or Electronics or computers stream)
  • Experience:
  • 1-4 years of experience in the tech support background in IT or ITES/Technical/product support
  • Experience in virtual troubleshooting in Telematics/Automotive would be a plus
Skills/Competencies:
  • Effective verbal(neutral accent) &written communication skillsalong with active listening skills
  • Interpersonal skills empathy, adaptability, teamwork
  • Excellent customer service skills that build high levels of customer satisfaction
  • Ability to multi-task, set priorities and manage time effectively
  • Ability to handle technology and technology change and upgradation
  • Strong troubleshooting/root cause isolation skills
  • Demonstrate logical thinking, creative problem-solving approach and strong analytical
  • Understanding of CRM applications as Salesforce, Service Now etc would be an added advantage
  • Experience in Hardware, Telematics and/or SQL, Splunk and other technical skills would be an added advantage
Shift Timings: US night shiftTransport: No Can for Male Employee. (For Female Employee it would be a 1 way cab which is DROP)Max Package: 5.0 LPA (Based on last drawn take-home 20-30% Hike)Age Limit: Below 30Job Location: Lifestyle Building (BEGUMPET)Notice Period: 15 daysCooling Period:6 MonthsNOTE: There shouldnt be any GAPs in between EDUCATION & WORK EXPERIENCE. MAX (1-2 Months Gap can be considered)INTERVIEW DATE: 29th Feb2020INTERVIEW LOCATION:Smart Drive Systems,4th Floor, Lifestyle Building, Begumpet,HyderabadWALK-IN TIME: 11:00 AM - 12:30 PMContat : SMRITI HRMobile: 8978211612--Thanks and Regards,SMRITI KClient Relationship Executive - Talent Acquisition |Eric Services.Airport Plaza Building, 1st Floor, Prakash Nagar,Begumpet, Hyderabad - 5000016Mobile: 8978211612 | Direct: 040 47749915 | Email:smriti@ericsservices.com

Keyskills :
teamworkcustomer service splunksql isolationownership diagnoseserver monitoring technic

APPLY NOW

International Voice Process Related Jobs

© 2019 Hireejobs All Rights Reserved