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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
Roles & Responsibilities:Answer incoming calls and respond to customers emailsManagement and resolve customer complaintsSell products and place customer orders in the computer systemIdentify and escalate issues to supervisorsProvide product and service information to customersResearch required information using available resourcesResearch, identify, and resolve customer complaints using applicable softwareProcess orders, forms, and applicationRoute calls to appropriate resourcesDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryUpsell products and servicesComplete call logs and reportsOther duties as assignedProcess: International VoiceQualification: Graduation mandateExperience: 0-4 YearsPackage: 3.43-4.10 lpaWork Location: NanakramgudaShifts/Cab: Rotational Night Shifts/ 2 WayBenefits:1100 rupees of Sodexo couponsOvertime AllowanceNight shift Allowance 3300 per month10 Lacs of insurance including parentsRounds Of Interview: Hr, Versant and OpsContact: Joseph (Hr)Mobile: 9550580046
Keyskills :
inboundcalls voiceprocess bpo customersupport internationalvoiceprocess ustomerservices callcenter outboundcalls voicecalling