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International Voice ProcessOpenings

1.00 to 4.00 Years   Hyderabad   07 Feb, 2020
LADDER STEP HUMAN CONSULTING PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.0 - 2.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Immediate Openings for International Voice Process.Eligibility: 1- 3 Years experience in International voice process.Shifts: Night shifts & No Transportation but travel allowance will be provided.Work Location: Madhapur.Salary: Up to 16 K to 22 K take home after deductions (Benefits include Travel allowance, Fuel Allowance, Incentives, PF, Medical Insurance, Bonus and Gratuity)Responsibilities and Duties:

  • Advises customers by answering incoming calls; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Influences customer to retain product or service by following a prepared script to give product reference information.
  • Documents transactions by completing forms and record logs.
  • Maintains database by entering, verifying, and backing up data.
  • Keeps equipment operational by following manufacturers instructions and established procedures; notifying team leader of needed repairs.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Maintains quality service by following organization standards.
  • Maintains technical knowledge by attending educational workshops; reviewing publications.
  • Contributes to team effort by accomplishing related results as needed.
  • Enter and update sellers information in the database
  • Handle grievances to preserve the companys reputation
Required Experience, Skills and Qualifications:
  • Proven experience as customer care representative or tech support representative.
  • Proven track record of successfully meeting doubts and queries quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Good Typing Speed
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
Interested candidates can contact or mail on the below mentioned details.Regards,SandhyaSenior Hr recruiter7288885866sandhya@theladder.co.in

Keyskills :
international processinternational voice process technical voice processbpo international bpointernational call center internatio

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