ISL Interpreter Specialist

Job Description

The ISL Interpreter Specialist I is a key member of our accommodation program, providing ISL interpreting services to Amazon employees who are Deaf or Hard of Hearing. The interpreter assignments may include in-person services for group meetings or events, as well as meetings with individual employees. Interpreter services may also be delivered via video conference. An Interpreter may also be assigned to work primarily with a single employee or a team for all or part of their work, permanently or temporarily. The Interpreter is highly skilled, adept in responding to changing circumstances and needs of a dynamic culture, and paves the way for a connected and trusted accommodation experience. The Interpreter will be called upon to provide general dialogic interpretation, including conversations of a sensitive nature, such as performance management or review. In addition, presentation or meeting-style circumstances are common. Interpretation in this role may involve periods of standing, and walking in a fast paced environment with possible varied noise levels.Essential Responsibilities: Demonstrate high quality interpretation skills between English and Indian Sign Language. Communicate well in both verbal and written English Provide interpreting services for Deaf, Hard of Hearing and hearing stakeholders in a variety of settings Provide effective communication in a video environment and/or on-site services environment Multi-task between interpreting effectively while using video-based technology Arrive to shifts and assignments on time and prepared for work.. Flexible in work hours to support meetings Provide excellent customer service to both internal and external customers. Collaborate in a professional manner with team Work effectively with minimal supervision Address and respond to sensitive situations Troubleshoot issues and seek to remove barriers before, during, or after an interpreting event Respond to employee impacting issues that may arise during the interpreting event and ensure the right communication occurs Maintain a working knowledge and increased understanding of the subject matter to enable effective interpretation for all required disciplines Demonstrate knowledge and awareness of Amazon s culture and customs Ensure compliance with standard work, follow the applicable legal regulations and company policy Maintain system records to ensure accurate and timely documentation of interpreting assignments Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Work collaboratively and professionally with other interpreters during assignments Travels to various domestic locations to support meetings Flexibility in scheduling that may include evening or weekend work hours.. Other duties as assignedFluency in both Indian Sign Language and English with superior sign-to-voice and voice-to-sign language skills3 + years of related professional interpreting experience, with strong demonstrated experience interpreting a variety of environments.Indian Sign Language Basic or Advance Certification from a registered institute.. Intermediate skills with MS Office tools such as Word, Excel, and OutlookBachelor s Degree from accredited UniversityISL - Higher Level Certification, Rehabilitation Council of India (RCI) Specialty CertificationsExcellent Communication skills (English, Hindi, ISL and any one language)5 years interpreting experience in a wide variety of environmentsExperience using tactile ISL, tactile, and close visual interpretation for individuals who are Deaf-BlindOral interpretation for deaf or hard of hearing individuals who rely on lip-readingExceptional customer service and communication skills, both verbal and in writingDemonstrated ability to deal with confidential information, including sensitive human resources situationsStrong problem solving, time management and priority setting skillsAmazon is an Equal Opportunity-Affirmative Action Employer Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.,

Keyskills :
roblem solving priority setting group meetings standard work ms office time management customer service