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It Desktop Engineer

2.00 to 5.00 Years   Hyderabad   03 Oct, 2023
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 3.0 - 3.5 Lakh/Yr
IndustryManagement Consulting / Strategy
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Job descriptionAbout the JobWere looking for an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate is someone with a passion to provide generalized IT support and be an advocate of IT standards at Intouch CX.As IT Desktop Engineer, You Will
    • Perform hardware troubleshooting which includes repairs, upgrades, and configuration of desktops and laptops
    • Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components
    • Monitor, report, and document system and performance issues
    • Adhere to company policies, core values, and procedures
    • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
    • Manage the installation, diagnostics, repairs, maintenance and upgrades of all hardware and equipment (including but not limited to desktops, laptops, printers) for optimal workstation performance
    • Complete projects by coordinating resources and timetables with others
    • Verify application results by conducting system audits of implemented technologies
    • Interpret service delivery key metrics to problem solve
    • Provide generalized IT support as required
    RequirementsAs IT Desktop Engineer, You Have
    • A post-secondary degree or certificate, preferably in computer related courses (IT/CompSci/CompEng, etc.)
    • At least 1 year experience in a call center environment, or directly related experience working in a similar technical environment (asset)
    • Graduate level students will be considered
    • Experience in Windows OS, MAC OSX, IOS, Android, LAN/WAN, Desktop, Laptop, software installation and peripheral troubleshooting support
    • Working knowledge with MS Windows, IOS/OSX, Android, Linux system environments
    • Strong analytical skills, sound judgement and ability to work effectively with internal clients, IT Management and other team members
    • Excellent English communication skills, both written and verbal
    • The ability to comprehend, capture and interpret basic information
    • The ability to work in a fast paced and time sensitive environment
    • Strong interpersonal and organizational skills, and customer-oriented
    • Tech savvy and updated on the latest technology available on the market (tablets, game consoles, LED TVs, etc.)
    • Ability to work a variety of shifts, including days, evenings, and holidays

Keyskills :
software engineeringdesktop engineering

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