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IT Help Desk/ Service Desk

1.00 to 3.00 Years   Hyderabad   29 Mar, 2019
Quest Valley
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Huge openings for experienced into IT Help Desk/service deskWork location : BahadurpallyCab facility : Two way cabShifts : Rotational Night shiftsResponsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
For more details : 6304195719Regards,Uma.

Keyskills :
supportechnicalanalysistechnicalanalysistechnicaltechnicalhelpdesksoftwaresupporttechnicianapplicationsithelpdeskitservicedeskvoiceswitchhubtechnicalsupport

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