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It Service Engineer

0.00 to 2.00 Years   Hyderabad   07 Jan, 2021
Tresbien HR Consultancy
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.5 - 2.5 Lakh/Yr
IndustryEngineering / Construction
Functional AreaApplication Programming / Maintenance,Client Server
EmploymentTypeFull-time

Job Description

Greetings from Tresbien HR Consultants !Hiring IT Service EngineerIndustry- EngineeringQualification- Electronics- BEBsc in Electronics OR MscElectronics background only Apply Experience: 9 months - 1 Year Job Description-A.OBJECTIVE:-1. Maintain excellent relations with all customers in the sites allocated to him. 2. Managing TAT for Break Down Calls. 3. Timely AMC renewal and Payment collection. 4. Timely Preventive Maintenance on the Machine. 5. Identifying Chronic Machine and resolving issue with the help of technical helpdeskB.ROLES AND RESPONSIBILITIES:- 1. Attending & resolving the calls within TAT 2. Installation of machines 3. Responsible for timely AMC renewal 4. Follow up and collection of service payments (AMC, Spare parts) 5. Ensuring minimum escalations in his assigned area 6. Training of machines to the customers 7. Timely reporting of the call updates via Sms 8. Submission of weekly reports every week which includes activities of the week.(Weekly Report, Service Call Report, Vouchers, Installation Report)

  1. Responsible for sending the defective spares to the warehouse on a weekly basis.
Reporting to: Area Service ManagerSkills:Competencies:Must haveGood to have*Good problem solving*Communication- Witten*Building Customer relationship*Fair communication skills*Organized*Computer knowledge of hardware and software IT Configurations and Networking.Job Denominations: Provide excellent service in the sites allocated to him, ensuring timely attendance of breakdown, PM calls and ensuring timely AMC renewals and payment collections.Coordination/Liaison with: customer helpdesk team, service coordinators, reporting managers.Interested candidate mail your resume along with following complete details.Experience-Working Co-Current CTC - Expected CTC-Notice Period-Email-Linked in ID-ContactAlt No-Qualification-Residence-Note-Thanks & RegardsSweta AHR RecruitmentsTresbien HR ConsultancyVileparle-MumbaiMobile- 836 920 1494Email- swetaa.tresbien@gmail.com

Keyskills :
technical helpdesksiteliasoningcoordinationpreventive maintenanceamciti electricalidentifying issuesit servicestroubleshootingproblem solvingservice deliveryescalationsimplementation servicesspare partsservicingsoftware servicesmachine ma

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