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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job profile: This support, system admin and development position will be based within a project team tasked with the implementation, configuration and administration of Arups Service Management platform; ServiceNow. Relationships: Reporting to the Global Applications Support team leader, the candidate will also work closely with ITSM process owners. Responsibilities: The candidate will be responsible for the analysis of business process maps and requirements, admin, maintenance and support of existing processes and functionality, and development of new processes according to ITSM best practice and using ServiceNow. This will also include integration with outside integrations and data sources, unit testing, development of Metrics and Reporting, and delivery of technical documentation such as: Policies, Training Materials and User Guides. Scope: The focus of the role will start with (but not be confined to) the development of the following ServiceNow modules:
Keyskills :
cmdb training snow testing itsm reporting itil sccm etrics materials maps business guides analysis