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ITIL Certified IT Service Management Specialist in Bangalore and Pune

Fresher   Hyderabad   14 Oct, 2025
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Job Description (JD):We are seeking an experiencedITIL Specialist / IT Service Management (ITSM) Professionalto manage and support IT operations aligned with ITIL best practices. The candidate will oversee incident, problem, change, and service request management processes to ensure service quality, availability, and compliance.Position: ITIL / ITSM SpecialistLocation: Bangalore / HyderabadSalary: Competitive (Based on experience)Required Skills & Experience:
    • 38 years of experiencein IT Service Management / IT Operations.
    • ITIL v3/v4 Foundation Certification(Intermediate or Expert preferred).
    • Strong knowledge of ITIL processes:
      • Incident Management
      • Problem Management
      • Change Management
      • Service Request Management
      • Configuration Management
    • Experience withServiceNow / Remedy / Jira Service Deskor equivalent ITSM tools.
    • Good understanding ofSLA / OLA management and reporting.
    • Strong skills inprocess documentation, governance, and compliance.
    • Excellent analytical, troubleshooting, and stakeholder management skills.
    Responsibilities:
    • EnsureITIL processesare followed across IT support teams.
    • Manageend-to-end incident, problem, and change management processes.
    • Coordinate with cross-functional teams fortimely resolution of issues.
    • MonitorSLA complianceand prepare performance reports.
    • Driveprocess improvements and automationin ITSM.
    • Conductroot cause analysis (RCA)and ensure preventive actions.
    • Providetraining and guidanceon ITIL best practices to support teams.
    To Apply:Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM) Free Job Placement AssistanceWhite Horse Manpower Get placed in Fortune 500 companies.Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051Contact Numbers:hidden_mobile, hidden_mobile

Keyskills :
servicenowincident managementslabmc remedychange managementcabitsmproblem managementitil v4

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