hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

ITIL Problem / Change Management

2.00 to 7.00 Years   Hyderabad   06 Oct, 2021
JPMorgan
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

The Change Readiness Analyst will:

  • Prepare for Change Review Board meetings to review all Digital and Emerging Payments changes. Sending post meeting results by publishing go/no go status of all upcoming change records.
  • Develop documentation of end to end flow and inventory of infrastructure configuration items for which outages impact .
  • Perform cross Line of Business (LOB) owned change impact identification, validation, communication. Reviews changes from other lines of business which may cross impact .
  • Attend and participate in GTI Air Traffic Control planning calls.
  • Work with Global Technology Infrastructure (GTI), Application Development and Production Management teams to identify impacts to business from upcoming GTI ServiceNow (SNOW) Changes.
  • Enforce CCB Change quality standards (aka minimum acceptance criteria), particularly in that:
    • Mandatory risk questions accurately answered.
    • A reasonable risk level is specified for the change.
    • Permit to Operate process is completed for major changes.
    • Relationships to incidents and other changes are properly identified.
    • Evidence of testing is lower environment is attached.
    • Pre implementation, implementation and post implementation validation plans are complete and valid.
    • Backout or fall forward plans are complete and valid.
  • Follow up with Change Owners to ensure quality concerns are understood and addressed
  • Work with release management team and CCB Production Assurance Change Management team to perform conflict identification. Identifies impacting events based on specified criteria.
  • Liaise between Release Management, GTI and various production management teams to coordinate GTI releases.
  • Police the emergency change process to ensure emergency change record documentation is accurate and complete
  • Identify low-risk change candidates for Pre-Authorized, Documented and Preapproved process (PDPA) and works with CCB Production Assurance Change Management teams to implement.
  • Produce common job aids for Change Owners; Approvers; etc.
  • Select projects which require PTO coverage by running all projects through a model which quantifies risk.
  • Support PTO completion prior to ServiceNow (SNOW) approval.
QualificationsSkills / Competencies:
  • College degree in related technical/business areas or equivalent work experience
  • Experienced leading meetings with business partners to communicate impacting events; share information to potentially non-technical or limited technical knowledge groups of people
  • Ability to influence and drive change
  • Experienced user of Microsoft Excel (Advanced), (Macros and SharePoint is a plus)
  • Leadership skills, drive for continuous improvement
  • Excellent interpersonal, relationship and negotiating skills
  • Capable of managing complex issues in a changing environment. Proven experience with client services and support.
  • Requires detailed knowledge and be able to execute through the Project Life Cycle, ITIL, Financials, Business Case (Not Mandatory but desired, Exposure to technology concepts is expected)
  • Must partner with stakeholders and senior leaders
  • Must have demonstrated ability to collaborate with senior leaders / critical stakeholders to understand their expectations regarding service delivery and service risk and control
  • Ability to persuade and influence is KEY. Must have ability to be tactful yet assertive. Strong collaboration and negotiation skills.
  • Articulate, detail oriented.
  • Familiarity with ITIL Change Management concepts (Not Mandatory but desired)
,

Keyskills :
project life cycleair traffic controlaidslife cyclebusiness casechange processmicrosoft excelclient servicesservice deliverychange readinessleading meetingschange management

APPLY NOW

ITIL Problem / Change Management Related Jobs

© 2019 Hireejobs All Rights Reserved