hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

ITIL Process Analyst / ITIL Support in Pune and Hyderabad for Top IT Companies

Fresher   Hyderabad   01 Oct, 2025
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    We are hiring an experienced ITIL Process Analyst / Support Professional with hands-on knowledge of ITIL practices. The ideal candidate will ensure proper IT service delivery, manage incidents, problems, and changes effectively, and contribute to service improvement initiatives.Roles & Responsibilities:
    • Implement and manage ITIL-based processes: Incident, Problem, Change, and Service Request Management
    • Monitor, log, and resolve service tickets using ITSM tools
    • Conduct root cause analysis and ensure timely resolution of recurring incidents
    • Participate in change advisory board (CAB) meetings and assist with change evaluations
    • Ensure SLA adherence, generate performance reports, and suggest service improvements
    • Coordinate with technical teams, business users, and vendors for issue resolution
    • Maintain documentation of ITIL processes, SOPs, and work instructions
    • Drive process compliance and continuous improvement initiatives
    Requirements:
    • Graduate in Computer Science, IT, or related field
    • 26 years of experience in ITIL-based support or service management roles
    • ITIL v3 or ITIL 4 Foundation Certification is mandatory
    • Experience with ITSM tools like ServiceNow, BMC Remedy, or similar
    • Strong understanding of incident, change, and problem management lifecycle
    • Good communication and coordination skills
    • Ability to work in a fast-paced, 24/7 support environment
    To Apply:Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM) Free Job Placement AssistanceWhite Horse Manpower Get placed in Fortune 500 companies.Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051Contact Numbers:hidden_mobile - hidden_mobile

Keyskills :
incident managementcabchange managementservicenowproblem managementitsmbmc remedyslaitil v4

APPLY NOW

ITIL Process Analyst / ITIL Support in Pune and Hyderabad for Top IT Companies Related Jobs

© 2019 Hireejobs All Rights Reserved