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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / HelpdeskGeneral / Other Software |
| EmploymentType | Full-time |
"Looking for T3 Engineer to support Avaya UC solution with our managed customers, where we are providing proactive & reactive support. Excellent written and verbal communication skill. He/She should be ok to work in rotational shift which may include night shifts. Minimum 5 years of experience working on Avaya UC products. Avaya certification will be added advantage.Technical Skill required: Avaya Aura Communication manager,Media Gateways,Avaya Aura SM/SMGR,Avaya Aura Media Server (AAMS),Avaya Aura conferencing (AAC),Avaya Aura Appliance Virtualization Platform (AVP) with basic knowledge on VMwareAvaya endpoints.Basic knowledge on Linux.Understanding of Avaya UC integration with different products like SBC, CC, Data network, etc.Knowledge and experience on Telephony protocols (VOIP, SIP, H323, ISDN)Responsibility: Troubleshoot and provides support for medium to highly complex issues.Analyze symptoms, logs and data required to resolve issues and provide RCA.Support Technical escalation and work with different teams, T4 to identify solutionMake sure SLA compliance meet as per agreement with Avaya/CustomerAdhere to defined process and to maintain work quality.Co-ordination with service provide/third party vendorEffective communication with all internal stake holdersTo provide remote support during planned maintenance window. With addition to Incident, candidate will need to work on problem management & change management also.Knowledge sharing within team.Positive attitude and focus on supporting Global customersExcellent communication skill, Energetic, Eager to learn and excel, take self-initiativeWork Individually without much direction while also working as part of a team towards common goals.Education and Experience Required: - B.E/B.Tech :- Any specialization. Minimum 5 years of experience on Avaya UC products.,"
Keyskills :
changemanagement simplyaccounting problemmanagement verbalcommunication management compliance atanetw remotesupp