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ITO Svc Delivery Cons III

6.00 to 8.00 Years   Hyderabad   22 Aug, 2019
DXC Technology
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

"The engineer is primarily responsible for proactive software/firmware and patch management activities for Avaya s global customer base. As part of the release management offering ensure eligible customers are having the Avaya UC/CC and Networking devices the latest version available.Roles & Responsibilities

  • Manage the Release Management aspect of designated Avaya accounts
  • Proactively deploy and coordinate releases, patches, fixes, and any updates to Avaya products in staging and production environments of Avaya s global customer base while adhering to policies and guidelines
  • Perform software/firmware release upgrade for customers and ensure the Avaya UC/CC and Networking devices are on the latest version available.
  • Be part of discussions with customers and other stakeholders and help them understand the need for the upgrade; analyze the risk and impact and assist them in their change management process
  • Proactively manages release and environment issues to minimize impact on delivery and project plans.
  • Performs post-implementation reviews, as appropriate, evaluating Release results and opportunities for improvement.
  • Document Release changes and keep the CMDB updated
  • Participates in upgrade planning through contribution of activities and efforts related to Release and Environment Management
  • Perform configuration changes, health checks and troubleshooting related to upgrades
  • Collaborating with other functions like Incident Management, Change Management and Service transition teams to manage customer relationship.
  • Spearhead process changes as required and be mentor to other team members.
Candidate Requirements:
  • Bachelor s degree in Engineering/MCA
  • 6-8 years of experience.
  • Expert level experience working with Avaya Aura devices - configuration and upgrade
    • System Manager/Session Manager 6.x
    • Communication Manager 6.x
    • Avaya Aura Contact Center 6.x
  • Experience with CS1000 7.5 and Call Pilot - configuration and upgrade
  • Experience working with Avaya/Verint recorder 10.x and above
  • Experience working with Avaya Networking devices ERS, SR
  • Good command on SIP/H.323 protocols
  • Experience in change management or release management activities
  • ACIS, ACSS, ITIL, certifications would be a plus
  • Good communication skills Fluency in English
,"

Keyskills :
contact centeravaya products patch managementchange management release managementincident management communication skills

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