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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Medical / Healthcare |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Owns quality and deployment of Knowledge management process from creation to publishing, including continuous improvement of current knowledge through review cycles and ad-hoc change requests in line with operational change governance and compliance requirements Ensures and owns consistent deployment of Knowledge & Content standards and operating procedures in designated area of scope. Works with P&O teams in location on scoping and implementing effective Knowledge capture and sharing activities. Leverages Quality and CI reports to build priorities and focus for the designated lo-cation. Closely works with Business Service / Topic Owners and subject matter experts to support building of knowledge & content needed in the delivery of Services, either for associate self-solve or case resolution by Service Delivery Teams. Engage with partners works with program managers, project partners, P&O leaders to expand, improve and build Knowledge & Content Establish ad hoc and standard reports to stimulate analytics, search tuning, taxonomy, and dictionary continuance to enhance user experience Facilitates the process of document lifecycle management to ensure documentation is current, relevant, and approved for distribution. Identifies broader continuous improvement opportunities to enhance Content and Knowledge Management services by reviewing and revising operational processes, governance, and standard operating procedures and drives execution. Actively promotes Culture of Knowledge and provides guidance, mentoring and specific trainings on how to use tools to find relevant documentation to support service delivery and encourage self-solve. Organizes and facilitates knowledge sharing events and peer learning sessions, workshops as needed Builds guides on special techniques to improve Article content, authors style guides for Knowledge Library Reviews overall Knowledge & Content, quality of new Knowledge Articles and drives improvement of Knowledge articles based on client feedback. Closely collaborates with Knowledge team, Customer and Adoption team on right approach to build Culture of Knowledge. Works collaboratively with peers work within the Knowledge Management team and also closely with other P&O teams including communications, service operations, adoption assessing and ensuring alignment and cohesion Thinks outside the boxMinimum requirementsPreferred: Master s degree or equivalent years of relevant work experience Minimum: Bachelor s degree or equivalent years of relevant work experience in knowledge management, organizational learning Proficiency in English - other languages are an advantage Minimum: Five (5) years relevant experience in the area of knowledge management Demonstrated understanding of knowledge management principles and capacity to deliver knowledge management and/or organizational learning activities Experience working in a Shared Services / Customer Service Delivery environment within an international environment Advanced knowledge of project management techniques; human resources practices and Human Resources related laws and regulations; HRIS applications, procedures and techniques.,
Keyskills :
standard operating proceduresdocument lifecycle management style guidesshared services user experiencechange requests human resou