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L2 support Engineer

2.00 to 5.00 Years   Hyderabad   12 Mar, 2020
Oyo
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Provide Second level of support for technical issues raised by Internal employees,
Partners, Customers and external Vendors and transferred from L1 ApplicationSupport Engineering Team.
  • Provide engineering support of our incoming tickets, including extensive
troubleshooting and debugging, with responsibilities covering multiple product lines.
  • Work on maintenance driven coding projects, primarily in Ruby on Rails or shell
scripts, web technologies, and Java based projects on AWS
  • Work on Mysql, Postgres , Mongodb, Elasticsearch or any other databases.
  • Have worked on tools such as loggly, Charles proxy, Postman, NewRelic.
  • Read and understand complex application code and make code fixes to resolve
support issues
  • Understanding of Software deployment support in staging and production
environments.
  • Develop tools to aid operations and maintenance.
  • System and Support status reporting.
  • Ownership of one or more Oyo products or components.
  • Customer notification and workflow coordination and follow-up to maintain service
level agreements.
  • Work with Gurgaon and Hyderabad engineering team for handing-off or taking over
active support issues and to create a team specific knowledge base and skill set.Required Technical Skills
  • MCA, B.E or B. Tech in Computer Science or a related field.
  • 2-5 years overall development/technical support experience.
  • Proven track record in working on enterprise level large scale n-tier applications
  • Demonstrated experience in Ruby/PHP/Shell scripting, a sound understanding of web
technologies.
  • Development Experience in Java or open source based technologies. Understanding of
XML/SOAP, web services, web application development, and industry-standard online Travelsystems.
  • Detailed knowledge of the UNIX/Linux operating system and tools.
  • Have worked on AWS.
  • Exposure of working on Mysql, Postgres , Mongodb, Elasticsearch or any other databases.
  • Have worked on tools such as loggly, Kibana, Charles proxy, Postman, NewRelic.
  • Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise
Level applications.
  • Demonstrated skill and passion for problem solving and operational excellence.
  • Experience working in a CI/CD environment using Jenkins, GIT, Chef, Puppet or equivalent
tools.
  • Exposure to any ticket management tools such as Freshdesk or JIRA
Required Soft Skills
  • Resolving problem at their root and stepping back to understand the broader context.
  • Proactively following up all possible avenues to get the job done.
  • Demonstrated can-do attitude and handling stress and appropriate quality for all issues coming
to Tech Support team.
  • Having professional ethics and high standards to work with cross functional teams and taking
ownership through to resolution or ensure a clear hand-off.,

Keyskills :
windows troubleshooting sla webapplicationdevelopment rootcause opensource webservices knowledgebase problemsolving webapplication computerscience webtechnologies etw king activedirect

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