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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
This position will be the frontline technical Subject Matter Expert (SME) for SysTrack to the customer. A deep technical ability is required. Prior SQL knowledge is a must-have in this role. Previous senior level desktop support or engineering experience is a must. Virtualization experience with Citrix and/or VMWare is also needed for this role.Knowledge, Skills and Abilities Ability to troubleshoot and resolve issues with a data intensive, distributed application suite running in front of a SQL backend database Ability to build effective relationships at all levels of the customer organization and maintain a high level of customer satisfaction Technical documentation and presentation experience Ability to conduct meetings, document actions and follow up with all parties involved Ability to troubleshoot & analyze software, hardware and virtual platform configurations Ability and willingness to learn and adapt in a fast-paced environment Ability to work individually and within a highly collaborative team setting Previous experience with enterprise level 2 or 3 technical support or systems engineering Prior SysTrack knowledge or experience is a plus (ability to learn the product fast and become proficient quickly is needed) Prior experience with desktop management and monitoring tools is a definite plus Technical Skills and Knowledge Professional certifications in technology like Microsoft, VMware and Citrix such as MCP, MCSE, VCP, CCA or CCEA is a definite plus Thorough understanding of hands-on support of hardware, software and OS layer of a Microsoft Windows environment, both physical and virtual, in a large enterprise environment Ability to learn new complex tools, methods and processes quickly to become a subject matter expert An in-depth understanding of relational databases, SQL query language and scripting, Microsoft SQL Server, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services) Knowledge of Virtual Desktop Infrastructure initiatives and underlying technology A working knowledge of networking and Terminal Server technology is a plus, Mandatory Skills: Virtualization Cloud Infra Admin, Cloud-System Center, Cloud Orchestration - Automation, Cloud Computing, IaaS Desirable Skills: Technical Support Language Skills: English Language
Keyskills :
systems engineeringms office sqldata entry applicationinfra relational databasessoftware