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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Medical / Healthcare |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
273971BRLead - DAM ServicesJob DescriptionProvide thought leadership and management support to the Digital Asset Management Services team. Is responsible for service delivery and customer management, as agreed via Market Development Services as part of CSP. The DAM Service group is primarily based out of Hyderabad and serves customers across geographies & departments. DAM Services Lead would be responsible for - Management of delivery, quality control process, customer satisfaction, issue resolution, workflow process, people management and partnership with local support functions.Own the Revenue target & Customer Satisfaction for the Global Digital Asset Management service Lead communication strategy for DAM and librarian services Project Manage and promote the librarian services. Highlight improvements and innovations achieved and be able to demonstrate tool to potential clients e.g. work with librarians to spot areas where extra value can be passed onto clients Liaise with librarian team to assess capacity to manage new brands, projects etc. Manage and track requests (communication, project planning etc.) between librarian team and business owners. Liaise with business owners to ensure excellence and quality of service is maintained e.g. manage recommendations for end users Lead and empower librarian team to achieve year- end targets e.g. have regular check in s with the team to let them know where we are, what strategies we have in place to achieve year- end targets. How to work smartly to achieve these. Help to set priorities, provide guidance, and build schedules. Lead follow up s with Widen to ensure quality of service is maintainedClearly communicates and lives the company s missions and values Clear understanding of appropriate levels of risk Establishes accurate plans with clear, reasonable, and appropriate objectives, action steps, and priorities Provides thought leadership to shape future decisions Talent Management: Hiring, developing, motivation, coaching and mentoring leading to low attrition and improved performance (continuous) Adapts to changing objectives and priorities Continually measures outputs, capability, and success criteria Innovation: Ability to find creative ways to build and innovate existing/ new service lines Values and Behaviors: in line with leadership standards of NovartisMinimum requirementsGraduate / Post Graduate in Engineering/ Pharmacy/ Science/ Statistics or related fields English Overall 12+years of experience, with atleast 5 years of working/ Leading Digital Asset management solutions and teams Past work reflects a track record of Digital services Understanding complexity of integrated working in a matrix and geographically dispersed environment Familiarity with process set- up, quality KPIs and operational issues / management,
Keyskills :
quality of servicedigital asset management service linesquality control service deliveryasset management project planningissue r