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Lead Service Quality Cost of Service (CoS)

8.00 to 13.00 Years   Hyderabad   12 Jul, 2019
HR Ace
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryMerchant Navy
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Position Summary Ensuring the quality enablement for Service Delivery Operations in regions, including Access Management, Feasibility, Project Management, Installation & Restoration (I&R) Customer Premises. Competencies Required Should have exposure to

  • Access Management
  • Service Delivery Operations
  • Feasibility
  • I&R
  • Project Management
  • Rental & Agreements
  • Quality Management - Manage Quality of Service and initiate Corrective Action and Service Improvement Plans as appropriate.
  • Cost Optimization - Implement Special Projects at regional level w.r.t. Integration and Improvement of processes for Cost Optimization w.r.t. said functions.
  • Project Manage deliverables w.r.t. Time, cost, resources, quality and risk.
  • Forecasting of Material on the basis of historical data and current market trends (% Installation Trend).
  • Work with peer functional managers (Program Management, Feasibility, I&R Customer Premises, Access Management) to continuously manage trade-offs between features, resources and time during the project lifecycle
Critical Behavioural & Competencies Required
  • Drive For Results
  • Business Acumen
  • Timely Decision Making
  • Functional Excellence
  • Customer Focus
  • Taking Ownership
  • Innovation Management
  • People Development
  • Managing Vision And Purpose
  • Interpersonal Effectiveness
  • Strategic Capability
  • Withstanding Pressure
  • Dealing With Ambiguity
  • Building Effective Teams
Critical Functional Competencies Required
  • Product & Process knowledge
  • Analytical and Operations skills
  • knowledge and experience in handling service delivery processes and operations, Feasibility, I&R, Project Management & Access Management
  • Project Management
  • Understanding of Telecom Industry (SOPs & Regulation) & Telecom Products & Services
,

Keyskills :
qualityofserviceserviceimprovementplansservicedeliveryspecialprojectsaccessmanagementcostoptimizationprojectmanagementqualitymanagementdeliveryoperationstatementsofwksowrectiveaction

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