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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Sales / BD |
| EmploymentType | Full-time |
We are launching a major initiative that completely changes how CTPS employees learn and grow. Lighthouse is our Learning Experience Platform (LXP) that will transform the learning environment from an event-based training model that trains learners on a broad array of knowledge to a self-service learning environment that uses bite-sized learning interventions tied to specific contact/queue types, enabling employees to grow their skills as they demonstrate proficiency.In this role you will remove barriers for our customers who use our learning tools and technologies. You will create, maintain and schedule cohorts within the Lighthouse Learning system which supports more than 23,000 learners worldwide. You will work with Workforce Management, Training Delivery, Learning Experience Design and Learning Tech teams to ensure cohorts get created without any discrepancies. As part of your support, you will work not only with learners, but program team leaders, and internal and external technology teams.If you have the passion for customer experience and have the ability to continuously improve processes then let s connect!RESPONSIBILITIES: Configure and manage learning content and learning experiences across a variety of systems and tools. Collaborate with stakeholders on launch plans and ongoing support needs. Identify cohort and work with Training Delivery to assign an available trainer for the cohort. Work with the Learning Experience Design team to identify a Focus Area for the cohort. Work with stakeholders to gather missing details for a cohort. Create groups and assign required resources in learning tools. Manage direct communications with learners and provide real-time support for user issues. Create dashboards from our Learning Record store for trainers to track their class progress. Act as a technical liaison between learners, stakeholders, and internal/external tech teams. Work Night shifts to handle exceptions and high priority tickets., Bachelor s Degree or Equivalent Experience. 3+ years experience with Learning Management Systems, Learning Experience Platforms, and/or Learning Content Management Systems Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Outlook. Ability to quickly learn new tools, systems, and technologies. Verbal and written communication skills. Attention to detail and ability to deep dive. Ability to manage complex and detailed tasks with a high degree of accuracy. Exceptional organizational skills to handle multiple projects and deadlines. Intermediate to advanced experience with Learning Experience Platforms (Stream/Learning Pool preferred). Intermediate experience with LMS and learning content including administration and content tracking. Ability to work independently and demonstrate sound judgment in ambiguous situations. Ability to lead small and medium size projects and ability to deliver independently, with limited guidance. Experience working with multiple stakeholders. Proven strong ownership for resolving problems. Contribute to projects within the team on usability, functionality, testing, change management, training and communications.
Keyskills :
partner supportcorporate liaisonmicrosoft officetechnical liaisonhandle multiple projectslearning management systemstraining deliverychange management