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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Internet / E-Commerce |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Key responsibilities: 1. Commitment to Customer Satisfaction Always putting the customers needs first thereby driving the Net Promoter Score (NPS) of the respective store Enthusiastically conveying a commitment towards providing unsurpassed Customer Service and ensuring that Lenskart associates are also abiding by keeping Customer Satisfaction as the primary objective for all our stores Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions for the same 2. Sales Performance Driving the sales of the assigned stores to meet there monthly/ quarterly and annual targets Driving the culture of high sales performance expectations, i.e. SALES Leadership Motivating and inspiring field team to drive for results Review financial performance at regional level to identify improvement opportunities. Serve as critical strategy planning link between Corporate and the field organization. Translate corporate goals including financial returns, sales growth and market share, into business plans. Assess field capability and establish performance priorities at group level. 3. P&L Responsibility and Maintaining Standard of Performance Responsible for managing and maintaining store budgets and costs thereby driving planned store Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates including Optometrists and Sales Executives at the store Working in tandem with the L&D Dept. in assessing the training needs of every individual working in the store and giving and scheduling respective trainings 4. Manpower Planning 5. Inventory Management 6. Marketing Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing Participating in the various promotional activities in order to increase the foot fall of the customers in the stores; at store level Maintaining the stability and reputation of the store by complying with legal requirements 7. Security & Hygiene Maintaining the necessary safety measures in ensuring the safety of the store and customers 3-4 years of retail industry experience as Store Manager preferred. Candidate with relevant experience only must apply. ,
Keyskills :
sales customerservice retail marketing goingtheextramile salesgrowth marketshare trainingneeds manpowerplanning customersatisfaction nvent ymanagement netpromotersc salesperf mance financialperf