Management Trainee MIS & Reporting

Job Description

Management Trainee - MIS & Reporting - HIG004458We are Genpact From New York to New Delhi and more than 30 countries in between, our 90,000+ curious and courageous employees drive digital-led innovation and digitally-enabled intelligent operations for our hundreds of Global Fortune 500 clients.Our start-up spirit, coupled with our award-winning decades of solutions and end-to-end process and domain expertise, let us connect every dot, reimagine every process, and go deep to reinvent the world s biggest brands ways of working.Because of our tremendous success-driven growth, we re rapidly expanding our team of groundbreaking change agents people who think with design, dream in digital, tackle problems with data and analytics, obsess over operations, focus on the details, and lead change with their curious, incisive, and courageous nature.If you re a rule-breaker and risk-taker who sees the world differently and are bold enough to reinvent it, we could be a perfect match.Transformation happens here. Come, be a part of our exciting journey! Inviting applications for the role of MT, MIS Reporting You re responsible to operate a MIS and Reporting team which will support the data and information requirements of Operations across multiple site and geographies. You will need to handle reporting/ MIS resources who will be located out of multiple locations. You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available. Responsibilities

• Maintain reports & spreadsheets for historical data, lead email queues
• Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / maximized. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly activity.
• Prepare first level presentation and documents on various transition updates
• Work closely with RTAs (Real Time Analysts) to provide WFM support.
• Providing insights on existing data to internal/external partners
• experience in Scheduling with any WFM tool in call center
• Work closely with Operations for daily, weekly & monthly reports
• Ability to perform Capacity planning on Excel for the Process/Processes on a rolling 3 months basis to help generate a hiring plan for optimum staffing this could be at a weekly level as well
• To perform root cause analysis for the days the process has missed its targets and suggest corrective action
• Communicating available leave slots considering current staffing requirements.
• Should be able to communicate effectively with client and the Process management on issues relating to WFM
• Provide reports pertaining to SL, Staffing requirements and Forecast deviation

Qualifications we seek in you Minimum Qualification

• Bachelor s Degree or equivalent
• Excellent Interpersonal Skills
• Must have experience of WFM tool Aspect eWFM
• High level proficiency in Excel based scheduling and capacity planning (using Erlang or other models)

Preferred qualifications

• Meaningful experience in MIS & WFM Reporting will be advantage
• Excellent analytical skills & attention to detail
• Excellent knowledge & understanding of MS excel, Word and PowerPoint
• Customer management exposure and good presentation skills is a must
• Ability to lead calls with clients / other business function independently
• LEAN/Six Sigma Trained, Tested & Certified (preferred)
• Excellent knowledge of Advanced Excel, Erlang models & Avaya CMS(or Real time/Reporting tools)
• Knowledge of Forecasting

Job Management TraineePrimary Location India-HyderabadEducation Level Bachelors / Graduation / EquivalentJob Posting Dec 30, 2019, 10:08:18 AMUnposting Date Ongoing,

Keyskills :
accounts finance sales sixsigma reporting accounting leansixsigma rootcause rootcauseanalysis misreporting servicelevel leadchange googlesheets iversityinclusion