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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | HR |
| EmploymentType | Full-time |
1) Responsible to manage and provide comprehensive after-sales service to India SMB clients2) Proactive interaction with clients to trail their business requirements and work in conjunction with them to deliver the promised ROI3) Serve as a leader and point of contact for escalated contact resolution of a supervisory nature or complex problems4) Demonstrate functional expertise, deep business understanding to identify clients- concerns and recommend appropriate solutions5) Close collaboration with other functions/stakeholders6) Direct involvement in handling top accounts7) Work with clients to enhance the delivery of service through effective monitoring of programs, process improvement, and problem prevention/resolution initiatives8) Ensure clients- commitments, satisfaction, quality, schedule, and performance goals are met9) Perform regular accounts (clients) review with Sales teams and other functions to strengthen the service strategies and support10) Generate and maintain Service usage reports regularly11) Focus on CSAT and FCR scores12) Handle Inbound and Outbound processes to help clients13) Implement Internal process enhancements and organizational initiatives (e.g. create internal documentation, roll-out product, and process training) that will help our teams scale as our client base expands14) Develop a strong relationship with your direct reports so that you- re in a position to provide them with valuable coaching, drawing from your outside experience and melding that with our internal culture.15) Establish and monitor KPIs especially product utilization and client satisfaction for the client success16) Establish and monitor teams- KPIs to drive productivity and performance17) Roll out client success programs to increase product utilization and ensure client retention and renewalKnowledge and Skills Required:- Education: Any Graduate, MBA will be a plus point (Tier 2 B Schools)- 3-7 years of experience in Client Service/ Service Delivery- Excellent interpersonal and communication skill (oral and written)- Should have Corporate Client Service (B2B) expertise- Knowledge of dotcom domain will be a plus point- Must have MS Office understanding- Hustler, Growth HackerThis job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,
Keyskills :
ms officeclient retentionprocess improvementclient satisfactionbusiness requirementsbusiness understandingorganizational initiativesclient service