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Manager Content Moderation

4.00 to 6.00 Years   Hyderabad   13 Sep, 2019
Headstrong
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Inviting applications for the role of Manager, Content ModerationYou re responsible to communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, raise issues proactively & build relationship, understand customer issues proactively, fix to get the delight factor Responsibilities

  • Proactively resolve people issues and ensure that attrition is well below the defined target
  • Leading operations and spearheading processes for excelling business targets for the Business Unit
  • Driving Continuous Improvement Initiatives
  • Develop and implement measurement systems and provide insightful analytics around the metrics.
  • Deep technical expertise and data orientation in controllership, Management Information System and Service delivery
  • Set goals for the team and communicate goals on a regular basis
  • Coach & mentor people Motivating team with excellent people touch
  • Productivity and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma
  • Reconciliations of client reports
  • Preparation of dashboards and ability to understand current Business processes and suggest improvements Qualifications Minimum qualifications
  • Graduate (in any stream)
  • Relevant Experience in KPO/BPO
  • Strong interpersonal & Management skill
  • Basic understanding of Lean, Six Sigma, ITIL, ability to work with Microsoft office suite, Visio
  • Strong interpersonal & Management skill
  • Customer Management exposure and good presentation skills is a must
Preferred qualifications
  • Prior experience in Internet based accounts and Customer service industry
  • LEAN/Six Sigma Trained, Tested and Certified
  • High MS-Office skill (Advance Excel)
,

Keyskills :
leansixsigma sixsigma msoffice customerfocus customerservice servicedelivery microsoftoffice serviceindustry iversityinclusion managementinf mationsystem inf mationsystem

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