Manager P2P Quality Assurance

Job Description

47 billion healthcare giant Novartis AG, headquartered in Basel (Switzerland), incorporated as a company in 2001 with the vision to centralize and harmonize all similar processes from all the 140+ countries and region offices that Novartis AG operates in across all its divisions. Hyderabad FRA operation team manages global operations across multiple P2P functions. The team also drive global automations and standardizing. It is a center of excellence, driving operational excellence, process design, automation, Quality & compliance.Your responsibilities include but not limited to: Ensure the operational conversion of the Finance strategic goals within a dedicated area of the business & supervise the performance and development of a small team of FRA specialists. Ensures the integrity, viability, and interoperability of financial reporting processes (Actuals, Budgets and Latest Estimates) and systems, including tax, inventory, corporate controls, and payment and purchasing data. Manage and operate the basic reporting processes for actuals and forecasts to agreed quality and fast close timeline. Provide financial accounting services and data in a timely and accurate manner, including fixed assets, cash activities and divestment activities; ensures appropriate information is provided to relevant individuals and external bodies. Manage audit reporting processes and support compliance for various tax related reports (i.e.: VAT, corporate tax, employee tax); provide necessary data to internal and external authorities. -Manage and automate the provision of routine information to local users from SAP and BW, and perform super user responsibilities for Finance and Controlling modules in SAP. Prepares ad-hoc and routine accounting / management information and quality financial analysis in order to support global and organization s requirements. -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt Distribution of marketing samples (where applicable). Maintain US P2P Operation s Best in Class status, green KPIs and top-level automations and hands-free processing through enhancements. Achieve operational excellence and a stellar reputation for the entire US P2P team. Provide quantitative and qualitative analysis of metrics, work streams, and effectively communicate and lead in a matrixed organization. 50% US Operations Quality Assurance Review Outsourced WI s, SOP s, Steps Outs, and LSI to ensure completeness and repeatability. Ongoing review of outsourced backlog items and service levels. On-going compliance checks to strengthen quality and controls. Review outsourced operations for areas of risk mitigation and/or process improvement opportunities. Year-round P2P support of escalations/collaboration/ data cleanup and other ad-hoc requests. Liaise with the outsourced services provider (TCS) to ensure a successful collaboration and service delivery excellence. Key Regional Liaison with Global P2P HUB Operations (Hyderabad) regarding all service delivery needs. Drive the design and implementation of sustainable solutions that foster process excellence and continuous improvement 20% US Projects and Solutions. Projects to include but not be limited to: KPMG Audits, SDZ strategic review, Potential M&A s, S4Hana, SEP, Ariba, Carbon, Tax support and other misc. small-medium scope projects. SEP Data cleansing; establishing support in holistic review of data cleansing and support of US nuances EEO Statement Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.Minimum requirements What you ll bring to the role: P2P US Quality Assurance will be accountable for P2P Outsourcing Team s operational metrics Act as a liaison between the Outsourced Teams, NGSC MX, US Onshore and HUB and will look to improve processes Provide root cause analysis, reduce risk and provide solutions and ultimately ensure seamless E2E P2P delivery for our customers.Why Novartis 766 million lives were touched by Novartis medicines in 2020, and while we re proud of this, we know there is so much more we could do to help improve and extend people s lives.We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent whats possible, when we collaborate with courage to aggressively and ambitiously tackle the world s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!Imagine what you could do here at Novartis!Novartis is an equal opportunities employer and welcomes applications from all suitably qualified persons. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network,

Keyskills :
root cause analysisprocess designprocess excellencefixed assetscorporate taxfinancial reporting