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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | IT Operations / EDP / MIS |
EmploymentType | Full-time |
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success Group Job DetailsLOCATION: Hyderabad, IndiaROLE DESCRIPTION: Manager - Proactive MonitoringProactive Monitoring(ProM) is a strategic customer engagement service that supports 24x7 monitoring of critical customer processes and proactively avert problems before they occur. The team consists of Salesforce experts who monitor the critical customer business processes, performance, platform limits and critical automations round the clock in a fast-paced, highly dynamic, client centric environment and work with the customer on issue mitigation. The Manager of Proactive Monitoring is a customer-focused leader and is responsible for leading Salesforce.com s Proactive Monitoring delivery team. Duties include defining the strategy for Delivery of customer success and developing a strong partnership across Worldwide support, Premier products, and Engineering teams. As a member of the Global Support management team, the Manager of Proactive Monitoring is both technically competent and business oriented.KEY RESPONSIBILITIES:
Keyskills :
problem solvingcloud computingproject managementequal employment opportunitytechnical supportchange managementmanagement skillsaffirmative actioncontinuous processsupport managementlarge enterprise