MDM Systems Enginner

Job Description

Introduction:Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.Position SummaryThe MDM Systems Engineer is responsible for hosting and associated infrastructure support as well as maximizing the availability of MDM applications for Master Data Management (MDM) clients. General Managed Services (GMS) and Managed Application Services (MAS) clients will depend on their technical expertise to keep their MDM applications running optimally.Roles & Responsibilities:
• Act as a subject matter expert and thought leader for PIM/MDM solutions
• Supporting application & middleware deployments for PIM/MDM platforms which may include, but are not limited to:
  • Enterworks Enable
  • Stibo STEP
  • Contentserv
  • Informatica
  • Riversand
• Administration of third-party software such as Java, Tomcat, JBoss, and RabbitMQ
• Be familiar with third party monitoring tools such as New Relic, Pingdom or Dynatrace
• Basic administration, performance tuning and troubleshooting of databases, such as SQLPlus and Oracle
• Troubleshooting application issues and incidents, including performance issues
• Application tuning, and troubleshooting such as JVM and GC issues
• MDM application performance testing
• Perform RCA based on application issues
• Ability to diagnose and fix issues in complex environments involving multiple Cloud environments, software and networking
• Application patching (hot fix, point release and maintenance patches) and patch testing
• Backup databases and filesystems
• Strong focus on customer success as a measure of quality
• Collaborate with global teams with diverse skill sets towards common goals
• Ensure appropriate technical documentation is in place
• Innovate and continuously improve automation and support procedures
• Participate in customer solution and incident reviews
• Mentor and assist your peers in your areas of expertise
• Participate in weekly on-call rotation
Key Skills and Competencies:Required
• Strong, confident voice on the phone , talk to customers about what s going on and next steps
• 3+ years experience administering with multi-server systems or clustered environments
• 3+ years systems architecture, engineering or administration experience
• 1+ years experience administering hosted Java web applications Jboss, Tomcat, RabbitMQ, etc.
• 1+ years building solutions on AWS, Azure or other Cloud infrastructure
• Knowledge with database administration concepts, troubleshooting and performance tuning
• Experience with Linux shell scripting or Windows Powershell
• Proven ability to work independently and lead projects
• Excellent problem-solving abilities, coupled with a desire to take on new responsibilities
• Bachelors Degree in Computer Science, Engineering or similar field
Nice to have but not mandatory
• ITIL Change Management experience
• Experience with code management (git, SVN)
• Experience with DevOps methods and tools (Puppet, Chef, Ansible.) Config MGMT, CI, etc.
• Experience with deployment automation: Jenkins, Bamboo etc.
• Experience with application performance monitoring tools such as New Relic, Pingdom or Dynatrace
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Keyskills :
new relicglobal teamsmaster datamaster data managementshell scriptingchange management