Media Recording Consultant

Job Description

Dear Candidate,Greetings of the day!We are Hiring forMedia Recording Consultant - IndiaDescriptionThe GCB5 role of the Media Recording Consultant - is as a member of the Global Media Recording Team delivering the Verint Media Recording suite of products as part of its technology evergreening programme.This is a Subject Matter Expert role within HSBCs Telecommunications function and supports the Global Lead of Media Recording team to deliver the overall goals of this department.Specific responsibility to provide Verint Media Recording technology process and build consultancy; to feed into the management of Media Recording ever greening initiatives. Telephony / Recording systems experience is required.The resource is required to support the delivery of technology business globally to continue their upgrade of Verint Media Recording, Speech Analytics, Screen Recording for the Contact Centre, Branch and Back Office environments.This is a significant priority for the HSBC Telecoms function and results in the of safeguarding customer and staff calls from a regulatory and compliance standpoint, substantial technology improvements bringing improved efficiencies and customer service.The candidate will supplement the Media Recording team so assist with project activities engaging with both the Business, the Vendor and other IT Teams to assist with the Project delivery requirements.This will include project documentation, change management processes, IT security actions, communication and co-ordination of matrix team activities. The Key teams the candidate will be working with are all India & Europe based staff hence the role being in India.Primary Responsibilities

• Provide Verint Media Recording consultancy and oversight for ever-greening initiatives from a design sign off stage.
• Contribute to the planning, delivery oversight, reporting and MI for all Global Recording delivery projects born out of country gap assessments and specific local requirements.
• Provide technical consultancy for operational Media Recording operational scenarios.
• Promote the latest global Verint Media Recording innovation and transformation initiatives.
• Validate and test that all Global Media Recording technology and process rollouts meet the required security objectives for the region.
• Ensure that clear roadmaps, plans and mitigation plan exists for all gaps that exist in the Media Recording controls.
• Keep abreast of the latest technologies in Verint Media Recording used in peer banks, security communities in the region and contribute ideas to the global teams managing Media Recording.
• Work with relevant global capabilities teams to ensure appropriate prioritization and escalate any operational or technical challenges to Global delivery.
• Participate in the community of Media Recording globally and Globally to ensure Global consistency, best practices etc. for Media Recording and Risk management.
• Ensuring adherence to global standard methodology, SLAs, quality, templates and tools, but also showing flexibility and support within these boundaries.

Your responsibilities will include:

• Help business stakeholders achieve delivery and support objectives.
• Develop the Media Recording awareness, engaging with colleagues across the functions and businesses departments to deliver sustainable Media Recording solutions. Leads and facilitates change through effective communication, preparation and implementation.
• Ensuring compliance with all relevant internal instructions (Functional Instruction Manuals (FIMs), Group Standard Manuals (GSMs), circulars) and external regulatory requirements, including the management of operational risk and adherence to the Groups standards of ethical behaviour.
• Proactively seeking opportunities to maximise Media Recording to improve business operations.
• Endorsing and easing the adoption of efficient processes for the country. Adopt and roll-out global tools and processes when available. Understand the global Media Recording expectations and drivers, to align frameworks. Engage with global teams to perform global tasks.
• Managing local risk and control framework. Track and remediate any issue, finding or recommendation.

QualificationsThe ideal candidate for this role will have the below experience and qualifications:

• Bachelor Degree or equivalent and/or experience in technology governance and operational processes, preferably in the Financial Services industry or global corporate service provider.
• Background in Call Centre Telephony Recording Infrastructures (Verint, CISCO, Genesys), browser and network technologies an advantage.
• Ability to communicate technical subject matter to non-technical stakeholders.
• Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations.
• Promoted and led best practice in risk and compliance management in a similar organisation.

Regards,HR Team

Keyskills :
voiceivrgenesysrecordingcall audittelephonyverintivr recordsglobal mediacall recordscall recordingmedia recording