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MEGA drive FOR ORDER MANAGEMENT ON 25th MAY

2.00 to 5.00 Years   Hyderabad   24 May, 2019
Genpact
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryPO / Call Center
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

GENPACT MEGA WALK IN FOR ORDER MANAGEMENT ON 25th MAY AT HOTEL KAMATJob Location : HYDERABADWith a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Inviting applications for the role of Process Developer -Order ManagementWe are looking for someone with extensive knowledge and understanding of handling email inquiries from internal customers, as well as external vendors. Delivering professional, helpful, high quality service and assistance before, during, and after the customers requirements are met. You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering.Walk in date: 25th MayWalk-in Timings: 11:00 am -2 pmContact Person: Khushboo : 9620974104Email Id : Khushboo.Kumari2@genpact.comInterview location:Hotel Kamat Lingapur , Chikoti Garden Rd, Old Patigadda, Chikoti Garden , Begumpet , Hyderabad, TelanganaShifts: 24*7Responsibilities :

  • Process purchase requisition and supplier-set up
  • Handling email inquiries from internal customers, as well as external vendors.
  • Delivering professional, helpful, high quality service and assistance before, during, and after the customers requirements are met
  • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Acts as liaison pertaining to Accounts Payable team etc
  • Develops communication between customers to have a smooth transaction
  • Ability to perform and resolve query of a customer to build a better relationship
  • Monitor generic email box for incoming queries and acknowledge them as per SLA
  • Keep track of all requests received, either through ticket or manual tracker, for productivity and follow up purposes
  • Follow up with requesters/co-functional teams to provide quicker resolutions
  • Follow up with Suppliers/Vendors wherever required
  • Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
  • Transfer/Escalate inquiries to appropriate teams for resolution
  • Identify opportunities to improve/streamline process
Qualifications :Minimum qualifications
  • Graduation in Commerce (B.Com)
  • Relevant experience in Order Management
  • Excellent Communication Skills - Written and Spoken
  • Customer Management Skills
Preferred qualifications
  • Well versed with MS Excel
  • Understanding of Procurement/Supplier Set-up Concepts
  • Familiarity with WorkDay and Coupa will be an added advantage
Documents To Be Carried :
  • 2 UPDATED COPIES OF RESUME
  • ID PROOF ORIGINAL (AADHAR IS MANDATORY )
  • 2 XEROX COPIES OF ID PROOF
  • 2 PASSPORT SIZE PHOTOGRAPHS.
  • LAST 3 MONTHS PAYSLIPS ( IF ANY )
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, Linkedin, and YouTube.

Keyskills :
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