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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD,Network / System Administration |
| EmploymentType | Full-time |
Excellent problem solving, analytical and presentation skills Good communication skills with the ability to interact well Internal and external clients Must have a customer service focus Experience related to NOC handling, customer Interaction involving issue handling and resolution over chat, mails and phone Test and validate configuration, software version and fixes for field problems remotely to the extent possible Handle all escalations received and work towards resolution of problems Deep level debugging, problem isolation On call rotation Support Knowledge Base (KB) management by creating and updating KB articles Adhere to Avaya process and policy, such as documenting changes/closure, status, etc. Register findings and status updates in the incident record at least hourly for a Critical incident and every two hours for a Major incident. Initiate the proper peer-to-peer hand-offs. Initiate internal escalation process for an incident where the ADM methodology does not indicate cause and repair actions. Provide notice to Client when the original work schedule will not be completed as committed for an incident.MandatorySkills: Hands on experience in Avaya Voice, Avaya System Manager, Avaya Session Manager Excellent knowledge on Session Initiation Protocol (SIP) Trunks, Voice Gateways, PSTN Trunks FXO, T1/E1 VWIC Analog Gateways. Should have QoS Knowledge for Voice Infrastructure and Enterprise Dial Plans Should have recent VoIP experience on a large network, including implementation of QoS for H.323 and/or Session Initiation Protocol (SIP) technology Configuration backup of devices idents/issues or projects Hands on experience on SIP, RTP, RTCP, VoIP technologies Good understanding of QOS parameters (like CCR, ASR, Latency, IDV etc.) Configuring T1/E1 on gateway, Configuring translation pattern, route pattern, Configuring Hunt/Pickup groups, etc. Experience on troubleshooting voice mail notification issue VOIP Trunk SIP Configuration, IP Telephony / IP phone configuration / EPBX /VOIP Gateway Good understanding on Network-LAN/WAN and DHCP, NTP, ARP, SSL VPN, IPSec VPN Not necessary but good to have ACSE or ASPS or ACIS certificationsExperience (In Month): 60Qualification: Technical Graduate,
Keyskills :
bgptroubleshootingnetworkingswitchessession initiation protocolssl vpnipsec vpnvoice mailip telephonyvoice gatewaysciscosession initiation protocol sip