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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Network / System AdministrationSales / BD |
| EmploymentType | Full-time |
Network Engineer L2 Job Description Position Requirements Bachelor s degree in technology or any other bachelor s degree Enterprise / Telecom Network infrastructure relevant experience. Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who arent technically trained. Presentation skills, quick learner, self- initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure. Excellent interpersonal skills needed to work with various levels of technical staff members Strong analytical and problem- solving skills with demonstrated ability to execute against deadlines Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines Self- motivated, constructive and positive attitude. Possess good understanding of infrastructure management processes; knowledge on ITIL framework. Experience as a Network Administrator & hands- on experience in the above areas will be an added advantage Skills: Remote Network monitoring and ticket queue management Knowledge on network monitoring for Large Data Centers, Large WAN/ Network environment Up- to- date knowledge and understanding of your employers business and industry needs, as well as the technical demands Knowledge/ experience on network device administration (Cisco, Juniper, F5 BigIP, Riverbed, Wireless, Fiber optic skills, MPLS/ WAN/ LAN management) Knowledge/ experience with inter- network routing architectures, and the underlying network security technologies Recognize the importance of customer focus and/ or of serving the needs of the end user Productivity Tools: Word, Excel, PowerPoint & Visio. Certifications CCNA/ CCNP Certification would be an added advantage. Responsibilities 24x7 Remote Network Monitoring & Management Own the networking issues connecting and supporting the corporate and shared network environment Processing the queue of managed support tickets Perform basic troubleshooting of issues alerted by the monitoring system, update the tickets with up- to- date details and a summary. Provide 1st level technical support on network related issues. Coordinate and work with the vendors for WAN/ Internet link issues/ flaps. Manage and maintain vendor scheduled maintenances Provide hardware support & maintenance for all networking components Manage existing and new networking solutions, including monitoring the network stability and uptime. Escalate any critical issues/ incidents identified via proactive monitoring to the L2 team for more detailed investigation. Responding and documenting outages and circuits down through incident reporting. Responsible for ensuring back up is performed in accordance to business/ department guidelines Provide monthly reporting on agreed Key Performance Indicators. Change control Update existing network documentation to make sure they are accurate and relevant for current network operational support Involve in SNMP Network management Monitor event logs and services to be proactive in identifying potential issues Prepare Trend Analysis based on link Usage and Hardware Utilization (CPU, Memory, ports, etc., ) Attend scheduled network change calls impacting the network monitoring Shift Handover and Shift Updates. ,
Keyskills :
f5bigip trendanalysis changecontrol customerfocus queuemanagement presentationskills etw ksecurity hardwaresupp technicalsupp netw kmonit ing netw kmanagement operationalsupp communicatio