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New Associate

0.00 to 1.00 Years   Hyderabad   18 Oct, 2021
Accenture
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Skill required: IT Help desk - Service Desk Non-Voice SupportDesignation: New AssociateJob Location: HyderabadQualifications: Any GraduationYears of Experience: 0-1 yearsAbout Accenture OperationsIn todays business environment, growth isnt just about building value-its fundamental to long-term business survival. So how do organizations sustain themselves The key is a new operating model -one thats anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.comWhat would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs.You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.What are we looking for We are looking for individuals who have the following skillset:

  • Problem-solving skills
  • Ability to work well in a team
  • Commitment to quality
  • Strong analytical skills
  • Written and verbal communication
Roles and Responsibilities
    • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
    • Your primary interaction is within your team and your direct supervisor
    • You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
    • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
    • You will be working closely with project members to effectively deliver on the requirements
    • You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.,

Keyskills :
accounts payableaccounts payablereceivableapproval processbudgetingcreditit helpdeskservice deskcustomer supportbusiness processservice operationsbasicemailvisitbusinessstrategyhelpdeskdiagnos

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