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NOC Engineer

3.00 to 5.00 Years   Hyderabad   19 Jun, 2019
salesforce
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

The IT Operations NOC Engineer will be the cornerstone of our continued efforts in the direction of high availability and performance of our IT Infrastructure. You will be a member of the organization where you will focus on maintaining Salesforce.com s applications, servers, data and voice infrastructure.The role is part of our 24/7 operations team and the chosen candidate will be working shift hours and will part of a global team across three sites to provide follow the sun support.As the NOC team is split across multiple global locations providing the follow-the-sun coverage allows us to minimize the requirement for engineers to work outside of business hours.Responsibilities:

  • Manage and maintain monitoring of corporate IT infrastructure (servers, storage, applications, network)
  • Troubleshoot systems and storage issues impacting multiple users
  • Troubleshoot network and voice issues impacting multiple users
  • Control and coordinate IT Infrastructure changes performed simultaneously by multiple engineers
  • Automate repetitive manual tasks and processes
  • Work with vendors (Verizon, Cisco, Vmware,Dell etc) to maintain business continuity
  • Manage tickets related, but not limited to, incidents, system(s) diagnostics/troubleshooting, network/system upgrades
  • Minimize downtime by playing critical role in incident management process
  • Maintain documentation including designs, configurations, and infrastructure diagrams
  • Perform systems, storage and network analysis for usage monitoring and capacity trending
  • Analyze systems errors or anomalies, as well as specific network performance issues and/or error messages, in order to ensure maximum uptime and service quality and assess trends that may ultimately result in degradation of service
  • On-call as Duty Manager (Incident Commander) - leading high severity incident
Required/Desirable Skills/Experience:
  • 3-5+ years of combined Systems/Networks/ Monitoring and Automation experience
  • Bachelors Degree or equivalent
  • Network Switching and routing troubleshooting
  • Ability to program in administrative language (Perl, Python, Bash, Powershell, Ruby, etc.)
  • Knowledge of operating system scripting and commands such as *nix-based systems (Linux, Unix and Mac) and Windows
  • Experience with version-control systems such as Subversion, Git, SVN, Perforce etc
  • Client/Server-side API/integration experience (SOAP, RestAPI)
  • Use of data center automation tools such as Puppet, Chef
  • Experience with using and managing monitoring of IT Infrastructure and IT Applications
  • Knowledge of SNMP, MIB, SNMP Traps, SNMP Communities
  • Experience with high-performance, high-availability wired and wireless networks
  • Good troubleshooting skills in area of IT Infrastructure
  • Experience working in a formal, structured change management processes
  • Experience with virtualization and cloud technologies
  • Understanding ITIL framework, especially Incident and Change Management
  • One of the following industry certifications: Microsoft Cert, RHCSA, CCNA/ CCNP is an advantage
  • *LI-Y
,

Keyskills :
nocciscotroubleshootingslaitoperationscloudcomputingservicequalityautomationtoolschangemanagementitinfrastructureetwkingequalemploymentopptunitydatacenteritilframewnetwkanalysishighavailability

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