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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | < Rs 50,000 - 3.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (Domestic)Customer Care Executive (Call Centre) |
| EmploymentType | Full-time |
Contact :Pranali: 8104282674Trisha-9326012660Hi,Greetings from Launching Careers!We are currently hiring Team Leader for a leading BPO at Ranigunj.Please find below the job role:Managing an average team size of 17 members.Need to be approachable and supportive towards the team.Achieve targets of sales and service.To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivityAttrition and shrinkage management.Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.Prepare schedules for the teams and ensure attendance.Compliance to login, log out & scheduled breaks of agents.Ability to evaluate calls, coach and provide feedback.Responsibility for delivery of the defined customer experience in every interaction.Work very closely with team members to solve customer problems.Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.Ensure all Company policies and procedures are implemented consistently and fairly.Conducting performance appraisals for the team.Education & ExperienceGraduates with relevant experienceMinimum 1 year of experience as Team Leader. Contact centre experience mandatory.Excellent Communication SkillsEnglish and Hindi MandatoryIf Interested Contact:Pranali-8104282674Neha-8369650893Yogita-9699443625Trisha-9326012660Manisha 7977295654
Keyskills :
ttritiondomestic bpooutbound processshrinkageinbound processteam leadingteam managementvoice processteam handlingteam leader