Online Specialist - CM

Job Description

As an experienced Online Specialist with 3 to 5 years of experience, you will play a crucial role in enhancing customer satisfaction and contributing to the companys success. You will work in a hybrid model with rotational shifts, utilizing your strong English speaking skills and background in customer service. Experience in ISV and Hi-Tech domains is a plus for this role.Responsibilities:- Provide exceptional customer service by addressing inquiries and resolving issues promptly.- Utilize strong English speaking skills to communicate effectively with customers and team members.- Manage and oversee online customer interactions to ensure a positive experience.- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.- Analyze customer feedback and provide insights to enhance products and services.- Develop and implement strategies to enhance online customer engagement.- Monitor and report on key performance indicators related to customer service.- Ensure compliance with company policies and procedures in all customer interactions.- Stay updated with industry trends and best practices in customer service.- Assist in training and mentoring new team members to maintain high service standards.- Participate in rotational shifts to provide 24/7 customer support.- Utilize technical skills to troubleshoot and resolve customer issues efficiently.- Contribute to the continuous improvement of customer service processes and tools.Qualifications:- Must have excellent English speaking skills.- Must have proven experience in customer service.- Nice to have experience in ISV and Hi-Tech domains.- Must be able to work in a hybrid model and adapt to rotational shifts.- Must have strong analytical skills.- Must have the ability to collaborate with cross-functional teams.- Must be proactive in staying updated with industry trends and best practices.- Must have the ability to train and mentor new team members.- Must have technical skills to troubleshoot and resolve customer issues.- Must have strong organizational skills.- Must have the ability to develop and implement strategies to enhance customer engagement.- Must have the ability to monitor and report on key performance indicators.- Must have the ability to contribute to the continuous improvement of customer service processes and tools. As an experienced Online Specialist with 3 to 5 years of experience, you will play a crucial role in enhancing customer satisfaction and contributing to the companys success. You will work in a hybrid model with rotational shifts, utilizing your strong English speaking skills and background in customer service. Experience in ISV and Hi-Tech domains is a plus for this role.Responsibilities:- Provide exceptional customer service by addressing inquiries and resolving issues promptly.- Utilize strong English speaking skills to communicate effectively with customers and team members.- Manage and oversee online customer interactions to ensure a positive experience.- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.- Analyze customer feedback and provide insights to enhance products and services.- Develop and implement strategies to enhance online customer engagement.- Monitor and report on key performance indicators related to customer service.- Ensure compliance with company policies and procedures in all customer interactions.- Stay updated with industry trends and best practices in customer service.- Assist in training and mentoring new team members to maintain high service standards.- Participate in rotational shifts to provide 24/7 customer support.- Utilize technical skills to troubleshoot and resolve customer issues efficiently.- Contribute to the continuous improvement of customer service processes and tools.Qualifications:- Must have excellent English speaking skills.- Must have proven experience in customer service.- Nice to have experience in ISV and Hi-Tech domains.- Must be able to work in a hybrid model and adapt to rotational shifts.- Must have strong analytical skills.- Must have the ability to collaborate with cross-functional teams.- Must be proactive in staying updated with industry trends and best practices.- Must have the ability to train and mentor new team members.- Must have technical skills to troubleshoot and resolve customer issues.- Must have strong organizational skills.- Must have the ability to develop and implement strategies to enhance customer engagement.- Must have the ability to monitor and report on key performance indicators.- Must have the ability to contribute to the continuous improvement of customer service processes and tools.

Keyskills :
Customer serviceISVAnalytical skillsCollaborationTechnical skillsEnglish speaking skillsHiTech domains